Privacy Policy

Our Privacy Policy

We at Social Serendip and Matt Adams, the owner of this Website, or Site: www.socialserendip.com want to thank you for visiting.

This Site, www.socialserendip.com , is owned, operated and maintained by the development team and staff of Social Serendip.

Within this document, Social Serendip may also be referred to as “Us”, “We”. We may also use the word “Our” which implies a belonging to us – Social Serendip.

First and foremost, we want your visit to be pleasant, enjoyable, and informative. We also want you to feel safe and comfortable, not just in visiting our site, but in conducting business with us. You see, by visiting our site, you are conducting business with us.

This document refers strictly to Privacy Matters and concerns that you may have regarding your information. We have described our operations that would affect your privacy throughout this document in great detail, however we realize that you may still have questions. If you do have a question, or concern, you may feel free to contact us. Our staff will do everything possible to answer your questions and alleviate any fears you may have regarding your privacy in relation to our website and online business practices.

How We Collect Your Information
Site Forms – If you complete one of our website’s forms such as the form on our Contact Us page, your information is then passed to our database on our password secured server.

Email – If you send an email to us, we will retain your email address on file, along with the message you sent to us. If you request to be added to our Mailing List by email, instead of using the site to make your request, we will add you to our database of mailing list records.

What Information We Collect
The information we collect is limited to that information you enter through any of our website’s forms.

If you purchase anything from us online, you are going through a third party shopping cart, such as PayPal, or Mal’s E-commerce (these are two of our more used shopping carts). Therefore, any payment information is stored by those companies/organizations in their databases and secured by Secured Socket Layers Certificates.

Because we use shopping carts developed by companies other than Social Serendip, you should review their respective Privacy Policies to learn more about the security of your information.

You should also know that we would not use a software program developed by another company if we felt it was unsafe or jeopardized our clientele in any way.

How We Use Your Information
Contact Requests – By completing our Contact Form on our Contact Us page we consider your submission to be a request that we contact you. At the time that you submit your information you will receive an auto-response from our server letting you know that we received your request.

We do, however, answer each contact request personally, either by email or by telephone. We will use the information you submit to respond to your request.

Testimonials – By submitting your testimonial, you are agreeing that we may post your testimonial on our website for other potential clients to review. Your testimonial will include your actual testimony, the date you submitted it, your first and last name, your email address and your city, state and country.

If you elect to submit your Business Name and your company website’s URL, we may include that in your testimonial too. We will review your website, however, to insure that by posting your testimonial, we are not violating any of our Website’s Terms of Use.

Every testimonial must be “Approved” by our staff before it will appear on the website. Therefore your testimonial will not appear dynamically – that is, as soon as you submit it.

Mailing List Subscription – If you subscribe to, or join, our Mailing List you will be added to our Mailing List Records. You will receive mailings that we feel may be of interest to you. You may unsubscribe at any time by following the Removal or Unsubscribe Instructions at the bottom of any email message. You may also contact us by telephone.

How Your Information is Stored
We store your information in our databases on our password secured server and periodically, we download that information to our company’s internal network, removing it from the server. We do not make any guarantees to the time or date when we will be performing such tasks. Your information will remain in our archives for as long as we are required to retain it as mandated by Federal and North Carolina State Laws.

Our Responsibilities, Liabilities and Limitations Regarding Your Information
We will not sell, rent, lease, share or give your information to anyone not directly employed by Social Serendip, unless we are subpoenaed to do so by law enforcement authorities. The only exception to this is if you violate any of the Terms of this Agreement, such as submitting child pornography or using our email addresses to send spam mail. We will then do everything within our power to submit your information to the proper authorities.

Social Serendip owns other domains. Currently, www.socialserendip.com , is owned and maintained by Social Serendip. You may also receive mailings from email addresses located at our other domains.

As previously stated, you may remove yourself from our mailing list at any time. Removal instructions will be available in any email advertising message that we send you. Personal email messages, from us to you in response to an email or request we receive from you, will not include removal instructions, as we understand that, by your submission, you are expecting a response from us.

Although we make every effort to protect your information, we can not guarantee that we will never lose it, as “crashes” and other unfortunate events occur. Therefore we can not and will not be liable for any crimes against us or our website such as theft, hacking, copying, republishing, redistribution, or other such illegal actions performed by individuals/entities not associated with Social Serendip.

Children’s Privacy
Although our Site does not contain any information that would be of interest or value to children, we do not knowingly target children in any of our advertisements or advertising campaigns, including email campaigns or offline direct mail campaigns.

Additionally, if you are under the age of 18 years, you should not post anything through this website. If you are a parent of under-aged children, you should supervise them when they are visiting this website.

If, by an oversight on our part, you are a child or the parent of a child who receives information from this website, or any of the websites owned by Social Serendip, you should forward a copy of the email to us immediately upon your receipt of the email at the email address shown below.

Disputes
You should send any disputes to our Customer Service Department by email: admin@socialserendip.com or by U.S. Mail to the address included within the section “Contact Information” below. You may also reach us by phone at the number listed below.

Contact Information
You may contact us as follows:

By Mail:

Matt Adams (Social Serendip)
92 Bellevue Street
Lowell, Massachusetts USA 01851 USA

By Email:

General Administrative Email: admin@socialserendip.com

By Telephone:

(641) 715-3900 Extension: 319310#

Thank you again for visiting our Website. We value your patronage.

~Matt Adams and Social Serendip